Referrals
On arrival at the living accommodation each service user will be given information on the local area, including shops, places of religious wors hip, schools, colleges, community organisations, libraries, sport and other recreational activities.
All service users will be instructed in the uses of appliances and emergency procedures. The living accommodation manager and/or key worker will be the main contacts for all service users .
The manager and key workers are suitably qualified and have had a satisfactory Criminal Reference Bure au (CBR) check. The manager or key worker will carry out the induction of the service user into the living accommodation and complete the conditions of residency
form, via interpreter if needed. This will include outlinin g the requirements with regards to conduct, security; usage of appliances, health and safety and cleanliness, any queries will be dealt with at this time.
The Complete Equal Opportunites Policy is available on request as part of the BPI Policies & Procedures Manual.
Equal Opportunities Policy
Elite Support & Housing ensures that our commitment to equality of opportunity in service provision matches that in staff recruitment and retention. We recognise that our service users come from a variety of cultural groups and thus have different needs.
Our aim is to meet the global needs of our service users and to ensure no service user is tre ated less favourably on the grounds of age, gender, sexual orientation, disability, race, religion and culture. All employees receive appropriate anti-discrimination.
training, therefore increasin g awareness and knowledge of the issues. We prom ote a climate in which service users are respected and valued. Any discrimination found amongst s service users will be addressed accordingly.
Take immediate action in respect of any service user subjected to degrading, oppressive, off endive or intimidating tre ament by any member of staff . Make equal opportunities issues a key aspect of staff training s essions.
The Complete Equal Opportunites Policy is available on request as part of the BPI Policies & Procedures Manual.